Experience Design & Strategy Consultant
– working together with leaders to address key challenges and develop innovative solutions by gathering user insights, developing design strategies, and experience roadmaps.
Enriching Customer Experience
As a Consultant, Manish works with industry leaders and Startup founders to address key challenges at pivotal points in their growth. This includes strategizing and delivering transformational digital experiences with a focus on enterprise, healthtech, fintech, insurance, manufacturing, life sciences, retail, consumer, and frontier technology.
Known for using proven frameworks along with proprietary tools & accelerators to drive customer experience innovation that has allowed my clients to realize, on average, up to 10-30% increase in revenue by transforming their digital experiences.
Analyze. Strategize. Elevate.
Elevate your business and soar to new heights
Foundational research uncovers end-user needs, motivations, and context of use; informing opportunities for innovation.
- User & Stakeholder Interviews
- Ethnographic Research
- Contextual Inquiry
- Competitive Analysis
- Persona Development
- Journey Mapping
Create meaningful experiences that delivers result.
Providing leadership teams with the strategy and vision to improve the customer experiences of their products and services; aligning internal teams around design thinking.
- Current State Assessment
- Customer Experience Benchmarking
- Design Thinking / Sprint Workshops
- Future State Storyboards
- Experience Prototypes
- Experience Audit Reports
Outputs from Expert Workshops
I’m always open to new challenges and connecting with fellow Design Thinkers.
Let’s grab a coffee or a pint, and chat if you’re in the LA area!